Refund policy
REFUND & RETURN POLICY
Last updated: October 6, 2026
ChristmasLume is a brand operated by VALRENMARK LLC, a Florida limited liability company.
We want you to be satisfied with your ChristmasLume purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.
RETURN ELIGIBILITY
To be eligible for a return, the product should be returned in substantially the same condition in which it was received and should include the product, accessories, manuals, and original packaging where reasonably possible.
Products damaged through misuse, improper installation, modification, neglect, or use inconsistent with product instructions may not qualify for a refund.
Before returning any item, please contact us at:
oguzz.ergin60@gmail.com
Returns sent without contacting us first may not be accepted.
Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so. The correct return location will be provided after your return request is approved.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number together with clear photos or videos showing the issue.
If we confirm that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement, refund, or other resolution.
CHANGE-OF-MIND RETURNS
For returns that are not related to a damaged, defective, or incorrect product, return shipping costs are the responsibility of the customer unless otherwise stated by ChristmasLume.
Original shipping charges, if any, are generally non-refundable.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
ORDER CANCELLATIONS
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or fulfillment.
EXCHANGES
If you receive a damaged, defective, or incorrect item, please contact us before placing another order.
Depending on the circumstances, we may arrange a replacement rather than a traditional exchange.
CONTACT
ChristmasLume
Operated by VALRENMARK LLC
Email: oguzz.ergin60@gmail.com